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How can we help you?

New student loans

Apply or cosign for a new loan, complete your loan application, or check your application status.

Customer service links

Chat
Monday–Friday: 9 a.m. to 6 p.m. ET

Phone
855-756-5626 (855-SLM-LOAN)

Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET

Mail

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319



Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-4319

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

Existing student loans

Make a payment, check your balance, or ask a question about an existing loan.

Customer service links:

Chat
Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET

Phone
800-472-5543 (800-4-SALLIE)
International: 877-416-0012 or 302-451-0546 (charges may apply)

Payments can be made at any time through our automated phone system.

Monday–Thursday: 8 a.m. to 9 p.m. ET

Friday: 8 a.m. to 8 p.m. ET

Saturday: 9 a.m. to 6 p.m. ET

Mail

Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377


Other addresses



Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will let us thoroughly investigate your dispute.

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

New credit cards

Apply for a cash back credit card designed for you online at salliemae.com/creditcard

Phone
888-295-3447

Monday–Friday: 10 a.m. to 7 p.m. ET

Existing credit cards

Pay your bill and manage your account from virtually anywhere with the Sallie Mae Credit Card App and online at salliemae.com

Phone
888-295-3447

Monday–Friday: 10 a.m. to 7 p.m. ET

Mail Payments
Make check payable to Sallie Mae
Sallie Mae
PO Box 70233
Philadelphia, PA 19176-0233

Dispute Purchases
Initiate disputes for fraudulent transactions within the app or mail
PO Box 1230
Menlo Park, CA 94026

Credit Bureau Reporting Disputes
Sallie Mae
P.O. Box 6405
Wilmington, DE 19804-6405

Existing personal loans

All Sallie Mae personal loans were transferred to SMB-FA Consumer on May 18, 2021.

Your new payment address is:
P.O. Box 653090
Dallas, TX 75265-3090

All future correspondence should be sent to:
P.O. Box 9213
Bethpage, NY 11804-9213

If you have any questions, please call 833-624-8400.

Savings products

Our normal business hours are Monday–Friday 9 a.m. to 6 p.m. ET.

Sallie Mae Bank
175 S West Temple, Ste.600
Salt Lake City, UT 84101

CDs, Money Market, and High-Yield Savings Accounts

877-346-2756

SmartyPig Accounts

877-751-6884

https://www.smartypig.com/contact-us

Resources for schools

Sallie Mae School AssistSM

Interested in becoming a Sallie Mae School Customer?
You can contact a School Assist representative to get started.
Toll-free: 844-827-7478 (844-8-ASSIST)
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.

Current School Customers
If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.

Phone
Toll-free: 844-827-7478 (844-8-ASSIST)
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.

Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011

Reporting tool quick links
OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)


Loan application and solicitation disclosures